A one-stop resource for dealers
As a leader in the lawn & garden, outdoor power, and tool industry, our reputation has been built on our ability to deliver products of the highest quality from the industry's top manufacturers. We work closely with all of our manufacturers to deliver those products on-time, every day.
Industry Best Fill Rates
With us as your partner, this guarantees that you will be able to meet the needs of your customer.
Gardner has a friendly, knowledgeable, and well-trained customer service and technical support staff to assist with your business needs. With many years of experience in the outdoor power equipment industry, our agents are focused on finding and providing the best possible solution for you
Best customer support staff in the industry
Whether it’s a question about a specific part, placing an order or inquiring about the status of a backorder, our informed staff is committed to assisting you. Our up-to-date telecommunication and information systems allow us to consolidate resources and reference material to provide you with fast and convenience information.
- Electronic Parts Look-up Systems including PartSmart™
- UPS, FedEx, USPS and LTL Tracking of Shipments
- Dealer Locator Programs
- Real Time Inventory
- Dealer Credit Approval and Status
We employ the best technical support staff in the lawn and garden industry. Our technical support agents are trained to assist you with engine specifications and repair issues, product information, and warranty claims. We will find the answer you need or give you the resource that can.
Our technical support team is trained directly from our manufacturers and work closely with them to understand the most common problems and best practices.
We understand that making our products and services financially accessible is just as important as delivering the products and services themselves. For this reason, we offer a variety of solutions to accommodate the finance and credit needs of our dealers.
For qualifying dealers, we offer a variety of payment solutions from checks to fast and easy online payments. This allows our dealers the flexibility to manage their account when and how they want.
For qualifying dealers, we offer the most flexible terms in the industry. During our seasonal promotions, we offer the greatest flexibility in payment terms. This is your best opportunity to purchase at the best prices and most extended terms.
For convenience, we currently offer a variety of methods for dealers to receive invoices and statements. These range from email, to fax, to standard mail. However, the most convenient way to access invoices and statements is through our website.
The latest skills and certifications you need
We supply product knowledge and the latest skills required to be a certified technician for the manufacturers we represent. Our staff of certified trainers provide a variety of classes to ensure our dealers stay current on new product developments throughout the year. We also offer webinar courses so that you and your team can learn in the comfort of your own facility or at home.
Our full time staff of certified trainers perform hands-on and classroom training throughout the year from a variety of locations.
Custom Training Programs
Our training programs can be customized for your specific needs. They’re designed to give you the most current info about the products you support.
Our web-based training allows customers to attend training and become certified without taking significant time away from their day-to-day operation.
To minimize errors and improve efficiency, we offer a variety of methods to automate the submission of orders from your business systems to ours. Some of these integration methods are detailed below.